Titan Attachment Pro – Returns & Refunds Policy
General Return Policy
Our return policy applies only to unused items and is separate from warranty claims. For warranty details, see our Warranty Policy.
Not all orders are eligible for return after shipment. We source products directly from manufacturers, and if a manufacturer does not allow returns, we cannot accept them. This will be stated on the product page.
Eligible returns:
Requested within 30 days of the order’s shipping date.
Item is unused, unmodified, in original or approved packaging.
Shows no signs of installation, hydraulic connection, or wear.
Non-returnable items:
Clearance items marked Closeout, Clearance, Demo, Used, or Prototype (sold “as is”)
Sale items
Gift cards
Return shipping is the customer’s responsibility unless otherwise stated in writing before purchase.
Restocking fee: A restocking fee of up to 15% may apply to eligible returns, unless otherwise stated in writing before purchase.
Special Return Policy – Stinger Attachments
Returns must be initiated within 10 days of buyer receiving the product.
Items must be new, unused, in original/approved packaging, and free of any signs of use or modification.
Buyer is responsible for all freight costs.
Returns received after 10 days or not in new condition will not be accepted unless covered under warranty.
Unauthorized Returns
Returns without prior authorization will be rejected and sent back at the buyer’s expense. If not possible, the item will be held for 3 business days free of charge, after which storage fees apply:
$10/day for parcels
$100/day for pallets/crates
Items unclaimed after 30 days will be considered abandoned.
Refund Process
Refunds for eligible returns are issued within 10 business days after inspection and manufacturer approval.
Time for funds to appear depends on your bank or card issuer.
Exchanges
Must be requested within 30 days of shipment.
Buyer pays shipping both ways.
Requires approval from both Titan Attachment Pro and the manufacturer.
Contact Us
Business Name: Titan Attachment Pro
Phone: (432) 237-3507
Email: support@titanattachmentpro.com
Hours: Monday – Friday, 9 AM to 5 PM CST